Age Minimum (with Adult): 21+, Minimum Age:21+
Long-Term Care Ombudsman
Get involved! Join our dedicated volunteer Ombudsmen and make a difference in someone’s life. Your voice and advocacy are needed to protect the dignity and rights of your family, friends and neighbors who reside in nursing homes and other long-term care facilities in your area.
The Office of the Long-Term Care Ombudsman utilizes a cadre of volunteers to respond to a wide variety of resident concerns, including problems with resident care, medications, billing, lost property, meal quality, evictions, guardianships, dignity and respect, and care plans. Officers in Salem train, certify, and provide support for volunteer Ombudsmen.
Certified Ombudsmen investigate and advocate for the rights of residents in long-term care facilities, enhancing their quality of life and their dignity. Each Certified Ombudsman has legislative authority to enter a facility and approach residents and staff members in order to fulfill the program’s mission. Ombudsmen are obligated to respond to all complaints made by or on behalf of residents. They serve as impartial fact-finders, problem-solvers and resource brokers. Though Certified Ombudsmen must be professional, impartial and fair in pursuit of their mission, they are first and foremost resident advocates and will approach every problem from this essential perspective.
Certified Ombudsmen commit to spending a minimum of four hours a week on their ombudsman responsibilities. Volunteers must complete a six-day certification training and attend sixteen hours of continuing education annually. A one-year minimum commitment is requested. For more information, contact Diane Bishop, 541-345-2846, or access the application at https://drive.google.com/file/d/13fIwQ7DIM6g8Kq6n3Tdl3QnM-iNhqocR/view
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